Returns and refunds

If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 020 3963 9920 or write to us at support@dermoi.com

 

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back). If you would like to exercise this right, please contact us at support@dermoi.com. You will be asked to return the goods by posting them back to us at dermoi! returns, 5 Lower Grosvenor Place, London SW1W 0EJ.

 

If you have just changed your mind about the product, you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. For most products bought online you have a legal right to change your mind within 14 days after the day you receive the product, and receive a refund. You do not have a right to change your mind in respect of products sealed for health and safety reasons or hygiene purposes, once these have been unsealed after you receive them. If you would like to exercise this right, please contact us at support@dermoi.com. You will be asked to return the goods by posting them back to us at dermoi! returns, 5 Lower Grosvenor Place, London SW1W 0EJ. 

 

We will pay the costs of return:

 

if the products are faulty or misdescribed; or

if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

 

In all other circumstances (including where you are exercising your right to change your mind) we are unable to refund the costs of return.

 

Where a refund is due, we will refund you the price you paid for the products (including delivery costs, if applicable) by the method you used for payment.

 

Our full terms and conditions can be found at https://www.dermoishop.com/blogs/news/dermoi-supply-of-goods-terms-and-conditions

such terms and conditions form the contract between yourselves and ourselves and this summary does not replace such terms and conditions. If there is any inconsistency between this summary and the terms and conditions, the terms and conditions shall prevail.

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